Return & Refund Policy
If you are not satisfied with your purchase (damaged during shipment or wrong item/type/shade/etc), you can send it back to us.
- Returns must be made within 14 days from the date of receiving the shipment.
- Damaged items must be returned together with their original box and receipt.
Kindly inform Customer Service before returning the item otherwise the request will not be processed. And Please provide the return parcel tracking number for all items.
What will I get back after returning the item(s)?
You can choose to have either a prorated refund ( if the order has applied promotion code ) to your bank account ( within 1-14 working days)
What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your account. Please allow 14 working days for this process to be completed.
For more information, kindly email to email@example.com
How can I return my purchase?
Kindly email your inquiry to firstname.lastname@example.org with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 working days for your inquiry to be processed. To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package. Refund will be based on customer actual paid - Final payment to refund, the voucher cannot change into cash term.
I need more information about this. Who do I contact?
You can contact our customer service at 011 - 6286 0202 or email your inquiry to email@example.com. Our customer representative will revert to you during working days and operation hours.
The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in the original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. ZHOPY ONLINE SERVICES will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, the customer will receive their refund within 14 working days after the confirmation.
Please return your purchase to the following address:
ZHOPY ONLINE SERVICES
3A-07-1, Taragon Puteri Cheras,
Persiaran Puteri 1, Taman Puteri,
43200 Cheras, Selangor.